Thumbtack introduces the customers with the service providers, or as the online service marketplace calls – pro, by asking the customers to answer a few specific questions about their exact requirements.
According to the scope of the work of the customer, Thumbtack shares those details with the skilled pros by keeping the contact details of the customers private in order to avoid the problem of contact masking and spamming of the customer’s inbox.
By posting the job description, within a few hours, interested and available pros will respond to the request by paying for sending the quotes and then the quote is communicated to the customers.
Considering the problem of contact masking when the service provider gets hired, the commission model cannot be integrated within the platform.
But Thumbtack has a solution to all. It devised a new revenue model, unlike its competitors. The service providers pay for sending the quotes on the platform. This is how the payment is already made and the contact sharing can be done at this point of the stage.
Thumbtack allows the customers to compare the professionals on the basis of the quote estimate, customer review, contact info, personalized message, and business profile.
Even after the comparison, when the customers are doubtful, they still have the option to hire the best professionals by calling or messaging them if they need more information about their service.
The platform also helps them to negotiate on the price by allowing them to schedule a chat and interact with them.
Once the negotiation is done, the customers can hire the pro.
How Does Thumbtack Work for Customers?
From booking an event manager to renovating your home or workplace, from meeting your gardening needs to getting your baby a caretaker, Thumbtack provides it all.
The customers post the job description and the scope of the work of the project on Thumbtack.
The customers then have to answer a few questions specifying their exact needs.
They will share those details with the experienced professionals who exhibit a rich business profile. Here, when the project requirement is shared with the service providers, the contact details are not shared by the platform, considering the risk of contact masking.
How Does Thumbtack Work for the Pros?
Thumbtack helps the professionals who are looking forward to fill in their schedule by working extra hours, or make some extra bucks, or just starting to work.
The Thumbtack process starts with the customers coming to the portal to find local professionals for completing their project. Thumbtack insists the customers to provide answers to the specific questions asked by the platform which gives a clear idea about the requirement of the project.
The professionals have to register themselves on the platform and elaborate on what they are looking for, how far they can travel, what types of project they can work on, and when are they available.
Then Thumbtack matches the professionals with the customers, whose requirements fits in with the project. It shares with the professionals the customer’s description about the project.
The professionals evaluate the request and quote for the job if they decide it is good enough by sending a message and a price estimate.
The professionals will get to see how much will it cost quote for any job before they click on the ‘send’ button.
The customers then look through everyone’s prices, messages, profiles, and reviews and either hire someone right then or send a message for more information about the job. They can even use the chat module to negotiate.
The customers can email or text back to finalize the details of a job.
Once the customers are done with the hiring, Thumbtack asks the customers to review the professionals.