General Mistakes Made by App-Based Delivery Service Business


Common Problems Faced By Customers From The App-Based Delivery Service Business

A Must-read for the Startups Aiming to Clone App-Based Delivery Service Business Like Uber 

With the Uber business model AKA the on-demand economy at its peak, there are many businesses that are in the run to be the next disruptive forces in their own niches, one of them is On-Demand Instant Delivery Service Business or App-Based Delivery Service Business.

There are many rising as the Instant service delivery as well going a step ahead to Uber model.

Here what most of the businesses overlook is the fight with the traffic, the long-time consumption due to repair on the road, waiting time at the signals, and fail terribly

Read More: Uber for X Startups Failed

1. You Have To Increase Business Reach

The brand claims to deliver in 30 minutes, but when I order for something, it automatically either shows the time exceeded or says they cannot deliver in my locality


What happens is when the on-demand economy businesses have their product delivery on a time-bound basis, it is crucial to keep all the permutations and combinations in mind.

The major problem is faced by the brands launch their app-based delivery service business by starting with only one location, yet marketing for it all over the city.

Here all that they overlook is the specification of the Delivery Radius. If the delivery radius is not clearly determined and yet promises are made to deliver it within the said time, you are bound to lose customers.

Another solution can be to strategically have outlets that can make the delivery possible within the said time. But again, considering it as a start to the business, these outlets should be to expand your reach and not expand your business.

What Are The Necessary Features

For Every App-Based Delivery Service Business?

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2. Genuine Reviews And Ratings That Matter Alot

How do I know whether the service is good or not when the ratings are all widespread in all the 5 categories?

The most common mistake the app-based delivery service business do is in their rating methodology – the rating system is a 5 star rating system and so the reviews are all widespread across the level.

A 5 star rating in Uber is acceptable, since there are levels of satisfaction, but the same rating method in the food and grocery doesn’t make any sense. Food is either good or bad and cannot be rated on the scale of 5.

This does not at all make the importance of rating system any lesser. Alternatively, if simply a ‘thumbs up’, ‘thumbs down’ model is devised; the customers can derive a more logical perception about the service.

The thing to note is, blindly following the popular business’ rating model doesn’t necessary imply and make you any popular under your niche.

3. Customers Don’t Like To Wait More Than The Said Time

I booked a dog-walker as I was getting late for an appointment. The app showed his location at a distance of 15 minutes and he actually showed up after 30 minutes. LATE BY STRAIGHT 15 MINUTES. Eventually, I got delayed for my appointment and had to face the consequences all because of those 15 minutes of extra wait.

There is certain time of the day when the customers are willing to wait a little longer while at others the customers are too impatient to wait. Like in the case above, the customer had urgency so he booked a dog-walker. Had it been evening or just a casual booking rather than the urgent one, the customer might not have been this furious.

Same thing applies to the lunch and the dinner. When the person orders for food online that claims to deliver one instantly, he expects it to be present in the said time. Never forget, ‘ A hungry man is an angry man’. For the working people, where every second counts, they simply cannot take any extra minutes of waiting time.

Again, when the order is placed for the dinner, the customer can wait a little longer since there are any other commitments left for the day.

The point made here is, delivery flexibility at odd hours is utterly unacceptable.

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4. Hire Good Experienced Helping Hands For Fluid Service

Not all the workers I have are localities. Most of them rely on the Google maps, but it does not serve the purpose of my business. The delivery man collects all the takeaways and rushes as fast as he could. Being new in the city, they go on adding one stop after a delivery is made. This is what consumes more time and resources in the delivery. Any Alternative to THE GOOGLE MAPS?

Being a one-stop solution to address all the traffic related problems and an open-source to use, Google maps have certain limitations for instant delivery businesses. There is no customization in the map as per business requirements. Taking an example of Uber, the maps are such that they provide the most well-sorted path for covering the distance. During Uber Pool, the most cost-efficient path is taken while getting on-board the passengers from different routes to the destinations for each one of them. The best possible solution to this is a map with the facility to add multiple delivery stops other than traffic and waiting time information.

5. Never Let Your Quality Of Service To Be Compromised

There were many grocery materials to be used in the new recipe I was making and I chose online grocery delivery. They claimed to make delivery within the next 30 minutes. I was relieved and started with the preparation of my recipe. My grocery did arrive in the time they claimed with a few ingredients missing. I complain about the same and they again went to get it. One and half hour wasted already. Highly dissatisfied with the service.

This goes without saying that Quality and Time must go hand-in-hand for keeping your customers coming back to you.The time is ticking, the food is under-cooked, but the promise is made with banners and posters about the brand’s speedy service at every nook and corner. It is of utmost importance to deliver the services as claimed but at the cost of the quality of the service. Period!! The fact is Service Quality is often compromised in cases of app-based delivery service business or online order deliveries.

The Future-proof and ‘Only’ Solution: Route Optimization

Route optimization is the process of determining the most cost-efficient route. It is much more than finding the shortest path between two points. It needs to include all the relevant factors such as the number and location of all the required stops on the route.

With route optimization, the travel cost is reduced, fuel efficiency is improved, and the number of customers to be served is increased.

The route optimization software can quickly test multiple ‘what-ifs’ scenarios to help the fleets review the cost of different route options and resource availability.

· Number of turns or intersections along the route

· Left hand turns (while crossing the line of traffic)

· Best or nearest driver to dispatch on the route

· Traffic congestion for current time of day

· Best approach to a stop on the route

Routing optimization algorithms designs the best route to reduce the level of trip cost, energy cost, and time.

Due to non-deterministic polynomial-time hard complexity, many route optimizations involved in the real-world applications require a lot too much of computing effort.

Want to get the route optimization developed

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More About Author

Vishal Nakum

Vishal Nakum is a tech enthusiast with a passion for exploring the latest developments in the world of technology. He has a keen interest in emerging technologies such as Artificial Intelligence, Machine Learning, and Blockchain, and enjoys keeping up-to-date with the latest trends and advancements in these fields. Vishal is an avid learner and is always on the lookout for new ways to expand his knowledge and skills. He is also a creative thinker and enjoys experimenting with new ideas and concepts. In his free time, Vishal enjoys playing video games and reading books on technology and science.