Question 1

What ensures that only the ideal resources that meet our requirements are assigned?

Accepted Answer

We have over 300 professional IT experts including high-tech developers and programmers, subject-matter experts, and support executives, amongst many others. With a systematized screening process, it is ensured that only those resources that match your project requirements are assigned.Firstly, we scan and derive insights about your project, such as its requirements, specifications, additional challenges to be met, timeframe, deadlines, and likewise. This helps us to find the right and quality IT professionals that could suit the project and its tasks. Next, the selection process checks for the developer’s project history, portfolio assessments, and real-time and problem-solving capabilities that help determine whether the IT expert is proficient enough to perform the tasks for your project.

Question 2

What if I am unsatisfied with the TRooTech expert or his work?

Accepted Answer

After matching the IT professional with your project via our rigorous selection process, we provide our clients with a trial period with the selected resource. This trial period is a way that you can check whether or not the resource is an apt choice for your project requirements. In case, if you feel that the selected resource is not suitable for your project, we would choose our next best expert. This way, you can easily check and decide upon a TRooTech expert and his work, thereby also mitigating the chances of dissatisfaction.

Question 3

Is there any provision that ensures the protection of our IP (Intellectual Property)?

Accepted Answer

Yes, Of course! For the clients, it is assured that a Service-Level Agreement will be engaged upon. And as per the SLA agreed, it would be maintained that all the data and information related to the provided service would be kept confidential. On the other end, as per the IP policy from the firm’s end, TRooTech has the right to directly as well as indirectly exhibit any business ideas executed with its own functioning and operations. For more details on the Intellectual Property rights, please refer to our Terms of Service Page.

Question 4

What would be the payment frequency? How can I pay?

Accepted Answer

We keep it simple and easy in terms of payment by deciding them clearly at the time of signing the contract. We typically charge the client for the net total due to deliverables on or shortly after project deployment, which he is bound to pay as consented in original contract or within the seven days as applied having considered TRooTech's general terms and conditions. We accept payment through various payment options including Wire Transfer, PayPal, and Wise.com.

Question 5

Can I appoint a full-time resource from TRooTech and bring him into my company?

Accepted Answer

Though we do not promise such an arrangement explicitly, we may surely discuss the same. Our resource experts could have one-to-one discussion with you to completely comprehend your long-term business needs. If everything goes well, we could definitely undergo and establish a mutually beneficial agreement for the same.

Question 6

Who would own the legal rights of the work executed and brought to life by a TRooTech expert?

Accepted Answer

We follow complete transparency saying that, ‘All work executed by any TRooTech expert is solely the client’s property, and not TRooTech’s’. Hence, it is you, the client, who would own the legal rights of any software solution being developed by the assigned TRooTech professional.

Question 7

What if the assigned TRooTech professional is not available at the time he is scheduled to work with us?

Accepted Answer

In most cases, there would not arise a case like that as TRooTech is believed to be an epitome of reliability and discipline. Our in-house experts are trained to prioritize their projects over anything else, which is seen as a high point to our clientele. TRooTech however has this provision to credit back the time invoiced to the client, if there arises any such unlikely event of emergency where the professional is not available at the scheduled time.

Question 8

How is TRooTech different?

Accepted Answer

TRooTech owns the responsibility of taking charge of all your resource needs, so that you can focus on more important matters of your business project. Our ability to successfully assign the market-best resource in just a couple of days to our clients has proved to be our competitive advantage that has also helped our clientele for a long time now. We, at TRooTech, strive to eliminate any challenges that come in your way to hire experienced IT experts, reliable developers, or creative designers. Not only this, we follow a rigorous process wherein we ensure and rightly match the suitable resource to your project.

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