Digging Deep Into The Uber Driver App Features

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Driver app Features to Learn from Uber

No discount, no deals, no enticing offer can save your business if you don’t treat your customers qualitatively.

Even if you have acquired your customers quite well, customer retention solely depends on the kind of the service you provide.

So, it would not be an exaggeration to say that the drivers in Uber aka the service providers of on-demand services are the load-bearers of the entire functioning.

You have got no choice but to agree – Work committed people are rarer than the real diamonds in the world and cannot be found easily. (However, I am an exception )

So, as an Uber Similar Business, the goal of focus is to keep the service providers happy for them to in turn delight the customers with quality service.

Advantages for the Drivers to Work with Uber

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Make More Money

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On an average, the drivers on Uber earn approximately more than any other platform.

No Set Schedule

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No 9 to 5 long working culture, no permission seeking for holidays, no work load, no arrogant boss, simply own a vehicle and be your own boss.

Professional Culture

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Where Uber goes, professionalism follows. Did you know, Uber partners with the largest ride-sharing platform in the world of digital business. Unlike the friendly culture of Lyft, Uber is more concentrated on the making of the environment more aligned, narrowing towards work ethics.

Real-time Fares

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If you say work motivates you, you are probably as imaginary as Harry Potter is. The fact is the charm to earn more with flexibility motivates the drivers to work more qualitatively. Uber introduced uber driver app features wherein the drivers can track exactly how much they can make after every trip.

Just Too Many Customers

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The drivers do not have to worry at all about the driver’s acquisition, Uber does it for them. With uber driver app features all they have to do is simply drive and earn!

A Better Experience

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The drivers have the satisfaction of working with Uber and so altogether, it is a good experience for them.

Quick Read: The Uber Move – 180 Days of Change

Smart Pickups

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Uber Smart Pickup_TRooTech Business Solutions

“Hello! I am currently waiting at 27th Street opposite to the tower just beside the cafe.”

Even after entering the exact detail of the pickup location in Uber’s fellow cab services, sometimes there is a need to call up to the driver and inform him/her about the location.

Sounds vaguely familiar, eh? Well, it is.

This is how the exact location is communicated in spite of the fact that positioning system is integrated into all the on-demand taxi applications.

Uber turns out to be different here by offering smart pickup services.

Quality Service:

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  • Super fast pick-up facility for the passengers.
  • Exact pick-up time displayed.

 

Driver Delivery Reports

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The Driver Delivery feature in uber driver app features is for the drivers to improve their driving skills. What happens is, at the end of the day, the drivers can extract information about the form of their driving.

The report consists of the driving patterns of the drivers as compared to the other drivers in the area and the related suggestions in order to provide a smoother and a safer driving to the passengers.

Speed Display

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uber speed display_TRooTech Business Solutions

The speed display feature in Uber driver app feature helps the passengers to drive safely and within an acceptable speed limit. Whenever during the ride, the speed of the driver exceeds the tolerable speed limit, the driver gets an alert to manage the speed.

This is how rash-driving and over-speeding can be prevented.

Uber can market this as – It does not only care for its passengers but also for its drivers.

Quality Service:

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  • A detailed report about the driving.
  • Accidents and any mishaps can be avoided.

Set your Own Schedule

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By registering themselves to Uber, the drivers of Uber can choose their own schedule.

  • What day to ride
  • What time to ride
  • Where to ride
  • How much to ride
  • The pickup Point
  • The drop point

 

Basically, the drivers have all the flexibility to work.

Quality Service:

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  • A concentrated driving as there is no compulsion to complete a certain number of hours every day.
  • For earning extra many drivers set out at night and the business never runs out of service providers.

Also Read: How You Should Plan Most Effective Marketing Strategy For Taxi Booking Business

Forward Dispatch

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The forward dispatch feature in uber driver app features ensures that an on-ride driver who is close to the customer’s pickup point is matched with the passenger rather than an available driver at a longer distance.

This possibly helps reduce the idle-time for the drivers and ensures that the riders get a cab at the earliest.

Quality Service:

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  • Eliminating the idle time for the drivers.
  • More availability of the drivers for the passengers.

 

Driver Destination

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Uber driver destination_TrooTech Business Solutions

Uber launched the driver destinations feature that allows the drivers to choose the destinations they want to take, this can also avoid surge pricing in case of uber

This means that the drivers can take the ride in the direction of their preferred location at any hour of the day and still that would count as a quest earning.

Quality Service:

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  • Retention of the drivers can be done.

Heat Maps

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Uber launched a heat map of areas which are in high demand for the cabs.

This helps them to head to the location with the highest probability of getting a rider.

This way, drivers have less waiting time for a trip as well as less fuel is wasted, and it ultimately helps the customers in that region too, as it will increase their chance of getting a cab.

Quality Service:

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  • The drivers can cut the idle time and move to the location where there are more ride requests.

Auto-pilot

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The forward dispatch feature in uber driver app features allows the drivers to accept the ride when they are near the drop location of their passenger. Now, to avoid any mishaps during driving, if the driver wants to accept any ride coming on his way, he can choose auto-pilot.

This way any ride coming up to him automatically gets accepted. However, this is only possible for the drivers who are taking UberPOOL and Forward Dispatch.

Quality Service:

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  • The pickup time for the passengers reduces considerably.
  • No idle time for the drivers.

Tipping

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Uber driver tipping_TRooTech Business Solutions

Uber always was against tipping and stated that it would never have an in-app tipping feature. It campaigned its belief by saying that the connection between tipping and the quality of service can be weak with the inclusion of the tipping functionality. Other than that, tipping was also perceived that the drivers just for the sake of earning incentives would spend more time in the where tips earning chances are the highest – Posh areas.

Though an unflagging naysayer previously, Uber said ‘Yes’ to tipping.

Now that Uber has allowed in-app tipping possible in uber driver app features, it has made the feature optional for the riders to use as a gesture to appreciate the service of the drivers who have provided an excellent service.

The tipping feature is an in-app feature which as Uber allegedly says gets transfers completely into the driver’s account. The passengers even have the option to tip the drivers in cash.

Quality Service:

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  • More driver loyalty and focused efforts.

 

Shorter 2 Minute Cancellation Window

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Cancellation window is the duration of time for which the passengers are not charged any amount of fees even if they cancel a ride. When the cancellation window is longer, the driver stay vacant for a longer time and the passengers take their own time to appear at the pickup location.

Now, that Uber has revised its policies, it has shortened its cancellation window in uber driver app features. Moreover, such algorithms are introduced wherein the drivers get paid for extra wait-times.

Quality Service:

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  • The passengers would take the functioning of the platform seriously.

All the Driver Destination Trips Count Toward Quest

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One of the most interesting feature in uber driver app features is quest earning.

As stated by Uber quest promotions lets the drivers make additional money for reaching certain trip goals in a certain amount of time. here, previously the rides taken under driver destination were not counted for the quest earning, but with the revised policies, Uber started making every trip count towards the quest earning.

Previously, the drivers could track their quest progress from the promotion section under earnings and were eligible to get paid only on a monthly basis. The drivers can even cash out their quest earnings anytime.

Quality Service:

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  • The drivers will take up more rides in order to make extra earning with quest.

More Number of Driver Destinations

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Previously, Uber allowed the drivers to choose a ride to their preferred destination just twice a day. The drivers can use this feature while going back home. Uber’s algorithm for driver destination ensures that the drivers using this option are matched only to the riders who are going on the same route as they are.

This helps reduce driver cancellations and unavailability on the platform.

Quality Service:

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  • The drivers will take up more rides in order to make extra earning with quest.

 

Key Takeaways for your Ride-sharing Business

Your service providers are the ones who actually makes an effort and brings revenue. Make sure to acknowledge their efforts and reward them accordingly.

More your service providers are idle, less are your chances to generate income to the platform. Devise such excellent features that lets your drivers make use of every moment they get and they don’t get to sit idle.

Your drivers work for you, your drivers work with you. They too have their personal lives. So, more work-life balance aspects can be included in the driver’s app to entice more of them.

You cannot be unjust to your drivers so as to be just to your passengers. Every feature you introduce will have a 60–40 benefit effect on both of your front stakeholder. Ensure that you satisfy both of them.

Your drivers are as important to you as your passengers are. Give them an app, not a bugged software to test.

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More About Author

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Vishal Nakum

Vishal Nakum is a tech enthusiast with a passion for exploring the latest developments in the world of technology. He has a keen interest in emerging technologies such as Artificial Intelligence, Machine Learning, and Blockchain, and enjoys keeping up-to-date with the latest trends and advancements in these fields. Vishal is an avid learner and is always on the lookout for new ways to expand his knowledge and skills. He is also a creative thinker and enjoys experimenting with new ideas and concepts. In his free time, Vishal enjoys playing video games and reading books on technology and science.