A Complete Guide For Features Of On Demand App


The Businesses,
Aiming to be the next business disruption,

Did you know?

There is that one essential aspect on the basis of which your target audiences will judge your business and will then decide whether they would want to use the application again or not.


It is not your on-demand Business model, because the business model is what is meant for your business and does not have to do anything with the audience.

The aspect is the features of on demand app for the ease of the audience.

Taking a cue from the Uber’s Business Model, we have collaborated all the features from the driver’s app, customer’s app, and the admin’s web app in a generalized form which can be used for all the niches.
These features will get you straight into the permanent memory space of your users and direct their hard-earned money straight into your pocket.

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Features Of On Demand App: For End-User


User Accounts

Users can register and manage their accounts using email, mobile number or social media accounts.

Booking Service

Users can book for the service at the convenience of their time and location.

Awaiting Schedules

Once the user makes the booking for the service, the user can determine the arrival time of service by tracking the service provider’s current location.

Charge Estimates

After entering the type of service the customers want, the price calculation algorithm in the application provides the approximate estimation.

Multiple Payment Options

Users can make payment by using various options such as credit card, debit card, cash, mobile wallets, etc.


Users should get the important push notifications about the type of service , fares, service details, etc. using the SMS and email services.

Contact Service Provider

Once the booking is made, users are provided with an option to contact the service provider to coordinate the service booking.

Reviews and Ratings

Users should be able to share their service experience, rate and provide a feedback about the service provider. The service providers in return should be able to rate the customers as well.


Users can cancel the booking for the service whenever they feel like before the service starts.

Service History

Users can anytime view all the services taken by them within the same account along with the charge incurred for each service.

Help and Support

Users can seek assistance from the help and support or any CRM integrated.

Book Now Get Served later

Users can schedule a service that they wish to take beforehand and can decide to get served later on.

Book for Others

Users can book the service for others from their account itself and track the services just like they would do for themselves.

Mobile Wallets

Users can decide to add money to the app wallet and the service charge automatically gets cut off from the wallet so that users don’t have to make payments every time.

Panic Button

In case of emergency, accidents, and extremities, users can use the panic button to notify the admin staffs, their own family members, and emergency help lines.

Promo Code and Referral Rewards

The feature allows the user to benefit with the help of the promo codes, discounts, coupons, referrals, etc.

Favorite Service

Users can set the service they frequently use as their favorite service so as to cut the efforts to again search for the service.

Split Charges

When the same service provider serves more than one user at a time, they can decide to split up their individual charges.

Smart Services

The exact location is fetched by the GPS API and there is absolutely no need to manually enter the service location.

Keep Track of your Service Costs

Users can keep a track of the service costs incurred in case they have to show to their businesses.

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Features Of On Demand App: For Service Providers


Service Provider’s Account

Service providers can register, sign up, and login to their account with the help of the email, mobile numbers, or social media accounts.

Availability Options

Service providers can choose to be available when they want to work and when they want to get unavailable. the help of the email, mobile numbers, or social media accounts.

Service Requests

The service providers should be able to see the service requests by customers and can respond to.

Accepting or Rejecting Requests

Service providers should be able to accept the service request or reject it within a limited period of time.

Service Details and Information

The service providers receive the user’s service request, estimation, etc.

Tracking the Service

The application consists of modules and track of the ongoing service.

Contact Customer

The app should enable the service provider to contact the user to coordinate about the service or any other queries once the booking is made.

Start/ End Service

For the time bound services, the service providers should have a module to start the service and end it once the service gets over.

Track Earnings

The service providers should be able to get information about the service they take and should be able to track their earnings with the platform.

Service Provider’s Dashboard

The service provider should be able to view their performance, service histories, earning, and related statistics on their dashboards.

Customer Rating

The service provider should have the rating capability to rate the service experiences with the customers.

Service Provider’s Daily Reports

The service providers should be able to view the reports about the total number of services they took, their earnings, penalty if any, etc. on a daily basis.

Set Your Own Schedules

The service providers have the flexibility to work and set their own schedules when they want to provide the service.

Forward Dispatch

The forward, dispatch feature ensures that the service provider who is close to the customers is sending the request, rather than an available service provider farther away.

Heat Maps

The service providers can view the sections in the website which is clicked maximum by the users to know the success of their application and predict their reach.


The service providers can automatically respond to a request while they are still yet to finish their on-going service. This way they can pile up or schedule the request while they are still on with their service.

Features Of On Demand App: For Admins


Admin Dashboard

The admin dashboard is such that it can navigate towards a different section of managing the service providers as well as the customers.

Managing Service Providers

The admin can manage the service providers, their penalties, their earnings, their incentives, if any etc., with the help of the web app.

Manage Customers

The admin can handle the customers, their cancellation charges, their discounts, coupon codes, etc., with the help of the web app.

Manage Pricing and Commissions

The dashboard of the admin contains all the pricing and commission related information which helps the admin to uprightly manage the transactions within the app

Service Tracking

The admin can view and track all the on-going real-time services.

Analytics and Reporting

The admin dashboard contains all the information regarding the service providers, their earnings, the services they took up, the services they declined to, the customers, the repeated customers, their preferred services, the customers who canceled the bookings made, the usage of the coupons, discounts, and gift codes.

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On-Demand App Development Strategy

Those who already didn’t know, in order to start your on-demand business, you have to have three applications:

  • Service provider’s Mobile App
  • Customer’s Mobile App
  • Admin’s Web App

This was all about the features, but currently as far as I know, your situation is like:


All you should be doing is planning for the functionality on the basis of the three possibilities:

  1. You want to develop an mobile app just with the most basic features.
  2. You want to launch a mobile app with the most basic features and design some advanced functionality for the same.
  3. You want to launch a full-fledged mobile app consisting of all the features known as the on-demand business model.

By taking these three possibilities in mind, we have listed down for you all the functionalities on the basis of the type of launch you want for your app.


The Power Lies In Your Hands.

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If you will closely notice the functionality package, you will see that the customer’s mobile application has got more features in all the three cases when compared to the other stakeholders.

This is what it is. You have to be very careful about your end customers. Features are the only way to reach to them and in turn, claim on their loyalty to your business.

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More About Author


Vishal Nakum

Vishal Nakum is a tech enthusiast with a passion for exploring the latest developments in the world of technology. He has a keen interest in emerging technologies such as Artificial Intelligence, Machine Learning, and Blockchain, and enjoys keeping up-to-date with the latest trends and advancements in these fields. Vishal is an avid learner and is always on the lookout for new ways to expand his knowledge and skills. He is also a creative thinker and enjoys experimenting with new ideas and concepts. In his free time, Vishal enjoys playing video games and reading books on technology and science.