If you cannot stand by your service or product than you are surely going to lose customers in no time, universal rule, isn’t it? If there is no reliable response to user’s query or there is no one to steer users out of ambiguity than it can lessen their interest in your application, and of course our best example is Poshmark,
Our take on poshmark app limitations is incorporation of a customer service module, even for a social commerce web app, as there are numerous cases where certain users get scammed, cheated, harassed, or get items delivered with defects and cannot return it, or perfect items are delivered but they try to get refund depicting that the item was damaged as they don’t want it, etc. list of customer questions is too big.
So there needs to be a proper customer service module, with
- Customer representatives on Phone
- Service via email
- Live chat module
- Sectioning based on the type of query to avoid traffic
- Feedback management module