Privacy Policy – TRooTech Business Solutions Pvt. Ltd.

This Privacy Policy governs how TRooTech Business Solutions Pvt. Ltd. (“TRooTech,” “we,” “our,” or “us”) collects, uses, shares, and protects information from visitors, users, and clients across all TRooTech websites, applications, and services (“Offerings”). By accessing or using our Offerings, you agree to the terms described in this Privacy Policy.

1. Scope

This Privacy Policy applies to:

  • The TRooTech website (https://www.trootech.com) and any successor URLs, mobile versions, or localized domains.
  • Products, applications, and services offered now or in the future.
  • Any interaction with TRooTech through digital platforms, email communication, or social media channels.

2. Information We Collect

We collect information to provide, improve, and secure our Offerings, fulfill legal requirements, and deliver a personalized user experience.

A. Information You Provide

  • Contact information: name, email address, phone number, job title, and company details.
  • Account and service details for demo requests, project inquiries (RFP/RFQ/RFI), or purchases.
  • Payment details: processed securely via third-party payment providers; TRooTech does not store card details.
  • Communication records via contact forms, email, or social media interactions.

B. Information Collected Automatically

  • Log data: IP address, browser type, device details, date and time of access, referral URL.
  • Usage data: pages visited, time spent, and interaction patterns.
  • Cookies & tracking technologies: small files used to enhance browsing experience, understand user behavior, and provide relevant marketing.

C. Information from Third Parties

  • Social media platforms (LinkedIn, Facebook, Twitter, YouTube, etc.) where you engage with TRooTech content.
  • Publicly available sources or business intelligence tools for lead validation or service relevance.

3. How We Use Your Information

  • To provide and improve our Offerings.
  • To personalize user experience and deliver relevant content.
  • To communicate project updates, proposals, invoices, and technical support.
  • To send promotional and marketing communications (subject to your preferences).
  • To comply with legal obligations and enforce security measures.

4. Lawful Basis for Processing (GDPR Compliance)

We process personal data based on:

  • Consent – e.g., newsletter sign-up or marketing communications.
  • Contractual necessity – e.g., fulfilling service agreements or responding to project inquiries.
  • Legitimate interests – e.g., improving Offerings or preventing fraud.
  • Legal obligations – e.g., maintaining records for tax or compliance purposes.

5. Sharing of Information

We do not sell your personal information. We may share it:

  • With trusted third-party service providers (e.g., email marketing platforms, cloud hosting providers) under strict data processing agreements.
  • Within TRooTech group companies, subsidiaries, and affiliates.
  • When required by law, regulation, or legal process.
  • In connection with a business transaction such as a merger or acquisition, subject to appropriate safeguards.

6. Cross-Border Data Transfers

Personal data may be transferred and processed in countries outside your place of residence, including the U.S., EU, and India, under adequate data protection frameworks such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, update, or delete your personal data.
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at legal@trootech.com.

9. Cookies & Tracking Technologies

You may manage cookie preferences through your browser settings. TRooTech also honors Global Privacy Control (GPC) signals where legally required.

10. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security audits. While we take reasonable precautions, no system can be guaranteed 100% secure.

11. Children’s Privacy

Our Offerings are not directed at children under 16 (or under 13 in jurisdictions where permitted). We do not knowingly collect information from minors. Parents or guardians may contact us for data deletion requests related to minors.

12. Data Breach Notification

In case of a data breach, TRooTech will notify affected users and relevant authorities within 72 hours or as required by law.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business changes. The latest version will always be posted on our website, with the effective date indicated at the top.

14. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact:

Email: legal@trootech.com

Address: TRooTech Business Solutions Pvt. Ltd., India